Whether you won a project in a freelancer website or acquired a project in person or through social networking online, it takes time to get a project done and communication between the service provider and the client. It is the communication that is important and one of the largest failures that can happen during a project.
Some of the scenarios involve:
- The client know what they want, but unable to communicate it.
- The freelancer did not read the original project and understand what was needed, nor asked the necessary questions up front to clarify the project.
- The freelancers is not resourceful enough or not knowledgeable to complete the project successfully.
- The client has the project done, but unsatisified.
- The client likes the project so far, but requires numerous revisions.
- The client requests for something outside the agreed project contract and expects the freelancer to do it for free (freelancer has previously stated their terms on extra services.)
- The client does not have complete content or information to send and has to be asked a lot.
- The client still has no idea what they want.
The problem is that a lot of freelancers, and please note that I do not say most or all, because not every freelancer does this – they block off an amount of time for a project. Sometimes the service provider will have several projects scheduled over the course of a few days, a week, a couple weeks, or more. It all depends on the comfort level the freelancer has when taking on a workload.
Especially in web design, and sometimes other types of freelance work, it is imperative to at least have over 90% of the work completed before showing the client. 100% is even better.
- Let the client look over the first proof.
- Have the client put together a list of feedback, much like a checklist so everything that is missing or needs to be done can be tackled.
- Go over revision checklist and fix or answer questions if an explanation is needed (sometimes the client will put questions in.)
- Send back completed revision checklist for client to check for a second proof.
- If all is good, great. If there are a few more, ask for another revision checklist and repeat process until satisfied.
Personally, I allow for 3 revisions. For anyone with a busy workload, more than 3 revisions is too much time being spent playing cat and mouse trying to go through each individual request. Make a list!!! In putting this policy of 3 revisions, or whatever number you have for yourself, you are effectively making your workload more efficient.
No freelancer is psychic – although I have had a few that I have gotten the project right on the first proof, communication is key.
What is your revision policy with clients?