Dear WordPress “Helpers” on Facebook,
I say “Helpers” instead of support because this refers to people helping out in forums on Facebook. You’re starting to not be of any real help. I think a lot of people are getting too big for their own britches when it comes to offering WordPress help. There’s just a lot of snarkiness, poor attitude, and trolling behavior.
Sure, I have my days when I look at a question and think “Oh, I’ve seen this hundreds of times” and then I do an eyeroll. I may even want to say “LMGTFY.” (LMGTFY = Let me Google that for you.) Sometimes I’ll joke with close friends.
However, I keep it out of the forums. It has no place. There are people that are discovering WordPress AT THIS VERY MOMENT! Their Internet foo/ Google foo may not be that great. They may have good Google foo, but not the right words to think of, when searching for what they need. Also, they’re not certain how support is handled, but appreciate a lead in the right direction, even if one of them is a kind nudge to a designer or developer or website coach or video tutorial, or whatever is needed.
Our WordPress newbies don’t need the belittlement. They need our help. I remember the days when we didn’t have that much information to go with, except for the WordPress Codex, and a few tutorials generously written by individuals who wanted to share what they knew. Those people are still as generous with their time, and still as humble. Sure, they also joke behind the scenes, but it’s done with class.
Next time you answer a question, put yourself in their shoes. Some of them are desperately looking for the answer and just need a nudge in the right direction. Of course there are those who act like they are entitled to the “all things should be free movement”, but this is not the direction of this thread. This is solely about my observations of some of the groups on Facebook that have opened the door to helping people get their WordPress questions answered.
Let’s stay classy and humble when helping people… or just not help at all, especially if you can’t keep the dark side from ruining another person’s perception of our WordPress Community that is intended to be warm, welcoming, and include all.