Trust and working with freelancers is a big thing online. I see a lot of it and sometimes I have to experience it with some first time clients. A lot of people take time to earn trust – some easier than others.
It might be due to experiencing the bad side of human nature where lying and stealing might have been an issue. The thing is – when it comes to online, even though we might put our pictures, our voices, information about us or our families, and our hard work, the constant struggle of earning another person’s trust is there. It especially is there when working too.
Earning trust usually is not all that hard. You just have to be genuine and honest. Now, when I mean honest, I mean, not ‘blunt in your face rude’ kind of honest. I mean the ‘tell the truth and be polite about it’ kind of honest.
However – what happens when you earn that trust? Or how do you know if you earned someone’s trust, especially when you are being paid to work for them?
Some signs you have earned their trust:
- Are they friendly? Are they eager to engage with you?
- Are they reading what you share or write?
- Are they buying your stuff or referring people to you?
- Are they open to your ideas? And in the case they have suggestions, are you listening to their ideas?
If a person does not trust you, they are more than likely to be a little abrasive, have little contact, or perhaps have no confidence in your product or a hard time believing what you say.
If someone is working with you and you have already done a project, but still a bit skeptical to continue with others, stop working and find a way to make sure both parties are on the same page.
How can you work with someone you cannot trust? It is moot to keep working with anyone as the contract could end badly with no work being done and lots of arguing going on.
For example, in freelance web design, it is not uncommon to have a client that has had a bad past experience with another freelancer, or they are so intimidated by the process that they have gone to all the wrong people to get advice – and it is the designer that has to sort it all out. Business in general, or even freelance web design, if you are paying someone to do work for you and you cannot trust them to do the job and give you advice on the services they are performing – you made a huge mistake from the beginning.
Last Thoughts On Trust
As I said – be genuine and honest. Be prepared to answer questions if someone asks. Communicate and engage. If you cannot do it – stop. If you do not know, say so, but also direct them to the right place. This makes you honest and resourceful.
Trust can be a hard thing to earn from some people and easy for others. What do you advise for freelancers still having the issue of earning trust from their employers?