So I left HostGator. I bet anyone reading this might wonder why would someone who have been with them for more than half a decade just leave? I’ve been with HostGator since 2008 as a dedicated server hosting client. It wasn’t until January 2013 year that I had so much trouble on this server. Prior to 2013, I had very little downtime. I also had very good support where the tickets were answered between 4 minimum to no more than 24 hours. I even had interviewed the previous founder of HostGator, Brent Oxley. I used to be a huge HostGator fan.
I was paying $259 per month. I also paid to have memcache installed on my server. That means even with the fact that memcache was placed in 2012, I’ve spent over $18,000 on hosting. The $3000 spent last year was not good money spent. I had 3 months where someone on HostGator team after the EIG buyout did not properly install memcache. They took my money, put memcache on the server, but NEVER properly configured it!!! They had configured it on the server when it was in Texas, but didn’t do it to the one in Utah. Myself, my business partner, and many of my clients on the server lost traffic AND money. In fact, the total is more than $10,000 in losses from just me.
Just a note for those who are new to Blondish.net – My business is WordPress design and development. I stage my website proofs on my server so clients can see them. I’ve had clients who were understanding and patient. I’ve also had clients who didn’t give any slack at all.
This incident is documented in the HostGator support tickets back in 2013. I had hoped hosting would get better, but after August 2013, I was more than disappointed, I was infuriated.
On top of traffic and profit loss, I’ve been given cookie cutter responses throughout 2013 on 2 particular accounts that were pulling a lot of data issues. One of the sites, HostGator’s technicians were contradicting each other where one said to install a CDN (so I did aside from implementing the PerishablePress master list on blocking bots) and the other tech said that I needed to remove it. And then on top of it, HostGator told me to use WP Super Cache. I’ve been using W3 Total Cache on the server on my site and my other clients on the server, without incident, so I tossed that piece of garbage advice out the door.
Then, my business partner’s ongoing case, HostGator denied applying code to her site about blocking bots, including good ones, and sending them to a 503 error. She lost a LOT of traffic as she had found herself de-indexed! I have it documented in the ticket support that the techs DID indeed place this code, and I have copies and screenshots of this, as well as the damage this has done.
Not only did this occur, but at one point (this was documented too in one of the screenshots linked above), but HostGator was presumptuous to lock down all WordPress installs over a brute force attack on 1 site, including the ones that already had Login lockdown or some other security in place that had 1 username and password, inconveniencing all hostees on the server and making me have to share the password. This should have only been applied to the affected account. This was a huge mistake and took a bit to get this fixed which didn’t allow people who aren’t code savy to be able to access their website.
HostGator cost my business partner thousands of dollars because of their mistake that was also linked with the incident in the previous 2 paragraphs. And this is just one of the incidences that had occurred. The ticket sat in the support for 3 days and had not been escalated as it was promised! Another the tickets for support time below.
And now that my business partner had help from a few people to get to the bottom of the real problem, her site took a while to be re-indexed because apparently the server didn’t have enough resources on the server. HostGator did to not want to claim their responsibility in the damage done, despite the fact that one of their technicians had done some things to my business partner’s site without anyone’s permission! Giving credits for hosting wasn’t going to work as this was a damage on a level that they need to give us the temporary resources to solve her problem.
I use to praise HostGator at WordCamps that I presented at… sometimes in front of 200 or more people! I’ve praised them in large groups online. I can’t even do that anymore. They WERE at one point, an excellent web host. I’ve also been shocked to find that on testing my server, its speed is not up to industry standards.
On April 16, 2014, HostGator had yet another network outage. In fact, it was the 6th major Network outage at HostGator since January 2013. I suffered 15 hours of straight downtime, plus 10 hours of uptime that had a lot of hiccups (small bursts of downtime.) I was paying oodles of money for hosting that is continually declining in service…
… so I stopped hosting with HostGator and moved to A2. The move was costly, but A2 Hosting was nice enough to offer me a good move in rate while HostGator just credited me a month with a canned response.
Wake up HostGator! Wake up EIG! You’re losing long time loyal customers that were making you money. Are you telling me you don’t want my business? I’m really upset. I know I’m not the only one.