Downtime can be caused by any of the following:
- The server is simply down or the network it is on is down.
- Improper configuration of your web host’s server.
- Improper configuration of your domain’s nameservers.
- If you are using any type of script like PHP, you may have an error or the script may have stop functioning.
- Denial of Service Attacks (DDOS)
- You are using too many data resources allotted to your web host account. This is most common in shared clients, reseller hosting, and VPS hosting.
Again, these are just a few examples. It is not always the web host’s fault if you are down. If you are a shared client with your web host, you are only given so many data resources that can be called on. If you are using a content management system much like WordPress, every time a person visits a page, fills out a form, or comments, using some other function that is made possible by a plugin that saves its data to the database, then your visitors are triggering those data resources.
Not all web hosts are up front about their limited data resources and often you will be sold packages that are beyond the specs for the data resources allotted.
Why Monitoring Your Website Uptime Is Necessary
Extensive downtime is noticeable to your site’s visitors. They may become impatient and never come back again. You might lose subscribers. You might lose advertisers. If you are a website owner focused on rank and numbers, those will go down and its not always easy to gain that rank or those numbers back quickly.
The biggest thing with website owners is losing their return on investment (ROI.) If your site is not up, your product or service is not available to be seen. In the case of busy sites that have regular or many new customers, this is a definite loss of money. And that is bad!
How to Monitor Your Website’s Uptime
As for monitoring your website’s uptime, you will need to keep an eye on that. Sometimes you can sign up for free services like Pingdom’s DNS check tool and they will monitor it for you. When your site is down, they can alert you via email or by text to your cell phone. Again, it is free to sign up and use.
As said earlier, your website can be down for both user reasons, or the server’s health. If you are noticing extensive downtime, let your web host know immediately. If you are using their support, don’t submit a regular ticket, use their live chat support instead for faster help. You are a customer and your web host has offered that type of support as an option, so use it. It’s not a bother for them as the support is paid to help you. AND if you’re not satisfied with your first support contact’s answers, ask them to escalate your issue to someone more knowledgeable.
If your web host is saying that you are using more data resources than allowed for your account, it may be necessary to find a bigger plan or a different host to accommodate you. Don’t be afraid to ask about your web hosting account’s data resource limitations. Yes, it may be frustrating, but its happens with a growing website… however, if you don’t know, its really your fault in the end for not asking.
Do you monitor your website’s uptime? What tools do you use?