I have used the free version of WP Ecommerce for quite a while, so when I had a client need their product to accept payments through First Data’s LinkPoint module, my client invested the money to add the extra payment gateways.
Lo and behold, when installing the premium upgrade, the payment gateway did not work. I submitted a ticket to their premium support – mind you that they subtract from it and you may get support from a “trusted” user of their product… not the plugin creators.
So, I was lucky two days later to get an email to check my payment gateway choices and finally, the LinkPoint selection appeared. So, I decided to put in the store ID and fill out the instructions. When updating, the page loaded to a blank page.
THEN, when my client tested the payment, it also loaded to a blank page, AND the transaction had not gone through. So, I sent a reply to the “trusted” user to update them on my client’s findings.
In the forums there have been many issues with this premium plugin concerning the payment gateways that have no solution or the members are struggling to find a solution…. TO A PLUGIN THEY PAID FOR!!! This is not right and I feel it is necessary to make sure that others are aware of this and that the plugin creators wake up. When you offer a paid plugin, it should work. If not, it should be taken down, re-worked, and then given out.
This would eliminate the need for someone to come in and fix an issue that should not be charged tokens, as according to their policy. It makes people like myself who have respect for plugin developers (I am one myself) have to question what is going on?
Anyone have any issues with the premium upgrade plugin?